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Collection Service Representative

Responsibilities:

Due to our continued success and growth as a company, we are seeking results-driven and customer service-oriented Collection Service Representatives to join our growing team as we take our department to the next level. Collection Service Representatives are involved in on-the-job training to enhance skills and are given the opportunity to earn additional compensation through bonuses and commissions. We further encourage the development of our team members by providing advancement opportunities within our department. Our team members must work well in a team setting and have an aptitude for problem solving, negotiating, and multitasking. Organizational skills, verbal, written and communication skills are essential. The Collections Service Representatives are responsible for ensuring the customer experience is positive as well as assisting with past due accounts. Job responsibilities are as follows:

  • Remain compliant with company policies and procedures
  • Negotiate payment arrangements and settlement agreements
  • Process payments
  • Utilize skip tracing tools to locate borrowers
  • Develop professional relationships with Branch employees
  • Develop professional relationships with attorneys and court personnel
  • Assist with legal processes
  • Generating new legal suits for charged off accounts
  • Assist with development within department
  • Other duties as assigned

Qualifications

  • High School Diploma
  • Efficient in Microsoft Excel and Word
  • Strong Communication, Analytical, and Negotiation Skills
  • Professional Appearance
  • Goal Oriented and pays attention to details
  • Positive Team Attitude
  • Displays positive values and flexibility
  • Must have satisfactory credit history due to exposure to funds and confidential information in this position
  • Must pass criminal background screen and drug screen
  • Any experience in/knowledge of collections and bankruptcy is a major plus

Benefits

We offer a competitive compensation and benefits package including:

  • Health/Dental/Vision
  • Paid Vacation
  • 401 (K) and employer match
  • Company provided Life Insurance & Long Term Disability

Additional benefits with Republic include:

  • Regular drawings for LSU and Saints tickets
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.



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